Heavy Metal from the North

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email godsofhellfireband@gmail.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to the address sent to you with your order.
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Paypal
Cheque/Money Order
Cash On Delivery

Paylpal Charges

Your Paypal account will be charged when you place your order. If we are not able to fulfill your order for any reason your account will be refunded.

Mailing Address For Cheque/Money Order

Please contact us if you would like to pay by these methods

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm, if the item is in stock.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal Mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.